Shipping policy
1. Overview
Thank you for shopping with ONO. We are committed to providing you with high-quality products and a smooth shipping experience. Please review our shipping policy carefully. By placing an order, you agree to the terms and conditions outlined below.
2. Order Processing Time
Orders are typically processed within 1-3 business days after payment has been received. During peak seasons or high-demand periods, processing times may be extended. We will notify you of any significant delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the selected shipping method. International orders may be subject to additional customs fees, duties, and taxes, which are the responsibility of the customer.
4. Shipping Methods
All orders are shipped via USPS using Priority Mail. Once your order has been shipped, you will receive a confirmation email with tracking information.
5. Delivery Times
Domestic orders: Typically delivered within 1-3 business days after shipping.
International orders: Delivery times may vary based on location and customs processing.
6. Order Modifications & Cancellations
Once an order has been placed, it cannot be modified or canceled. Please ensure all details are correct before completing your purchase.
7. Lost or Stolen Packages
ONO is not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please check with your local post office or carrier. If you believe your package was stolen, please file a claim with the shipping provider.
8. Order Tracking
Once your order has shipped, you will receive an email with tracking details. Please allow up to 24 hours for tracking information to update.
9. Changes to This Policy
ONO reserves the right to update or modify this shipping policy at any time. Any changes will be effective immediately upon posting on our website.
10. Contact Information
For any questions or concerns about our shipping policy, please contact us at: